1. Overview

Shinewine, operated by SHINEWINE LLP, ships from India to customers in India and to selected international regions. Every order is checked against our quality standards before it is dispatched.

2. Order Processing Time

In-stock pieces are typically dispatched within 2–5 days of your order.

Made-to-order pieces are crafted after you place your order, and production typically takes around 10 days before dispatch.

Custom and engraved pieces may need additional time depending on the design. We will let you know the expected timeline when you place your order. In some cases, our team may contact you during production to confirm design details.

We process orders on all days of the week.

All orders are subject to payment verification and address confirmation before processing. Orders with incomplete, incorrect or unverifiable information may be delayed.

3. Estimated Delivery Time

Most orders are delivered within 10–15 days of the order being placed.

Delivery times are estimates, not guarantees. They may be affected by customs clearance, courier delays, weather, remote or restricted delivery locations, or other circumstances beyond our control.

4. Where We Ship

We currently ship to:

• India
• USA and Canada
• UK and Europe
• Middle East
• Australia and New Zealand

If you place an order to a destination we do not currently serve, our team will contact you to discuss alternatives or issue a full refund.

We do not ship to P.O. Boxes, APO/FPO addresses, or to countries or regions restricted by international trade regulations. Please provide a complete residential or business address.

5. Shipping Charges

Shipping is free on all orders within India.

For international orders, shipping is charged separately. The shipping cost is calculated based on your destination and shown at checkout before you complete payment.

6. International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes and fees charged by the destination country. These charges are not included in our product or shipping prices, and they must be paid by the customer on delivery. We have no control over these charges and cannot predict their amount.

All required shipping and customs documents, including the diamond certification paperwork, are prepared and sent with your order.

If an international shipment is refused or returned because customs charges were not paid, the address was incorrect, or delivery was refused, the return shipping and handling costs will be deducted from any refund due.

Some countries restrict the import of certain materials or gemstones. You are responsible for making sure your order complies with your country's import regulations before you place it.

7. Order Tracking

Once your order is dispatched, you will receive an email or message with tracking details. Tracking updates may take 24–48 hours to appear after dispatch, depending on the courier's system.

If you have any trouble tracking your order, please contact us.

8. Delivery Attempts and Signature Requirement

High-value orders may require a signature or valid ID at the time of delivery for security. Please make sure someone is available at the delivery address to receive your order.

If the courier cannot deliver your package, further attempts will be made according to the courier's policy. If delivery still cannot be completed, the package may be returned to us, and reshipping will incur additional delivery charges.

9. Address Accuracy

You are responsible for providing a complete and accurate shipping address, including apartment numbers, postal codes and contact details. Shinewine is not responsible for delays, lost shipments or additional charges resulting from an incorrect, incomplete or undeliverable address.

If a package is returned to us because of an incorrect or incomplete address, we will reship it only after you provide the correct address and pay any applicable reshipping charges.

Orders sent to third-party addresses, such as offices, hotels or gift recipients, are considered delivered once the courier confirms delivery to that address.

10. Order Changes and Cancellations

Once an order has been placed, it cannot be changed or cancelled, and no refunds are given for cancellation requests.

Shinewine may cancel an order in cases of suspected fraud, payment issues, unavailability of a product, or errors in product or pricing information. If we cancel your order, we will notify you and refund the full amount paid to your original payment method.

For returns or concerns after delivery, please see our Return and Exchange Policy.

11. Delays and Events Beyond Our Control

We are not responsible for delays or failure to deliver caused by events beyond our reasonable control. These include natural disasters, war or political unrest, strikes or transport shutdowns, government restrictions or trade bans, pandemics, and power or communication failures. If such an event affects your order, we will make every reasonable effort to notify you and fulfil your order as soon as conditions allow.

12. Contact Us

For any shipping questions, please contact us:

Email: care@shinewine.co
Phone: +91 98790 21050
Hours: Monday to Friday, 10:00–18:00 IST