Shipping policy
Shipping and Handling
At ShineWine, every piece is unearthed, crafted, and packaged with the same precision we bring to our stones. Before it reaches you, each order is checked against our quality standards — because a piece built the new way should still arrive the old way: right.
Order Processing Time
Processing Period
Orders for in-stock pieces are typically processed within 2–5 business days from the date of purchase. Custom, engraved, or made-to-order pieces may require additional time, which will be clearly communicated at checkout or via email.
Business Days
Order processing takes place Monday through Saturday, excluding Sundays and public holidays.
Payment & Verification
To keep transactions secure, all orders are subject to payment verification and address confirmation before processing. Orders with incomplete, incorrect, or unverifiable information may experience delays.
High-Demand & Seasonal Delays
During launch drops, promotional campaigns, or holidays, processing times may be slightly extended. We appreciate your patience during such times.
Pre-Orders & Backorders
If your purchase includes pre-order or backordered items, shipping will occur once all items are available, unless separate arrangements are made with our support team.
Once your order has been processed and dispatched, you'll receive an email confirmation along with tracking information to follow your shipment's progress.
Shipping Methods & Carriers
Domestic Shipping (Within India)
We use reliable carriers such as Blue Dart, Delhivery, DTDC, and India Post Speed Service for orders within India. The choice of courier depends on your location and selected shipping method.
International Shipping
For customers outside India, we work with reputed international carriers including DHL, FedEx, and UPS to ensure smooth, timely deliveries worldwide — USA/Canada, UK/Europe, Middle East, and Australia/NZ included.
Shipping Options
Standard, Express, and Insured Shipping are available at checkout. Estimated delivery times and costs may vary based on your destination and selection.
Tracking Information
Once your order ships, you'll receive an email with a tracking number and carrier details, so you can follow your shipment in real time.
Signature Confirmation
For security reasons, certain high-value shipments may require a signature upon delivery. Please ensure someone is available to receive your package.
Estimated Delivery Time
Delivery timeframes provided at checkout are estimates only and may vary due to customs clearance, local courier delays, weather conditions, or other unforeseen circumstances.
Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or to countries or regions restricted by international trade regulations.
Every ShineWine order is shipped with the same care we put into unearthing your piece — arriving beautifully and safely.
Shipping Charges
We believe in transparent, fair shipping — in India and internationally. Charges are calculated based on your location, order value, and selected delivery option at checkout.
Domestic Shipping (Within India)
Standard Shipping: Complimentary for orders above a specified purchase amount (displayed during checkout). Express Shipping: Additional charges may apply for expedited delivery.
Exact shipping costs are displayed before you complete your purchase.
International Shipping
Rates for international destinations are calculated based on your country, order weight, and preferred shipping method.
Customs duties, import taxes, or additional charges imposed by your local government are the responsibility of the recipient and are not included in the product or shipping prices.
Estimated shipping fees and delivery timelines are shown at checkout before payment.
Promotional or Free Shipping Offers
From time to time, ShineWine may offer free or discounted shipping promotions. These will be clearly communicated on the site or via email and are subject to specific terms, such as minimum order value or applicable regions.
Combined or Split Shipments
If your order contains multiple items with different availability dates (for example, custom or pre-order pieces), shipping may be combined or split based on item readiness. Any additional charges or adjustments will be communicated before dispatch.
Estimated Delivery Time
Domestic Orders (Within India)
Standard Shipping: Typically delivered within 4–7 business days after order processing and dispatch. Express Shipping: Available in select locations, typically within 2–5 business days after dispatch.
International Orders
International deliveries generally arrive within 8–12 business days, depending on your country's customs process and carrier efficiency. Customs inspections or import clearance procedures may occasionally cause minor delays beyond our control.
Custom, Engraved, or Made-to-Order Pieces
Pieces that require customization, engraving, or specialized craftsmanship may take additional time depending on design complexity. Typically, such pieces require 1–2 weeks before dispatch; more intricate or highly personalized designs may take longer.
Our team will personally reach out via email or your provided contact details to share progress updates, confirm design specifications, and make sure your piece reflects your vision before it ships.
Remote or Restricted Areas
Deliveries to certain remote, rural, or restricted regions may require additional transit time due to carrier availability or local regulations.
Once your order has been dispatched, tracking details will be shared via email so you can follow its journey in real time.
Order Tracking
Once your order has been processed and dispatched, we'll send you an email or message with tracking details, so you can monitor your order's journey and estimated delivery timeline.
Please note that tracking updates may take 24–48 hours to appear after dispatch, depending on the carrier's system.
If you experience any issues or delays tracking your order, reach out to our support team and we'll be happy to assist.
Delivery Attempts & Signature Requirement
Delivery Attempts
If the courier is unable to deliver your package on the first attempt, additional delivery attempts will be made as per the carrier's policy.
Recipient Availability
Please ensure someone is available at the shipping address to receive the order during standard delivery hours.
Signature Requirement
Certain high-value or customized pieces may require a mandatory signature or valid ID verification at time of delivery for security purposes.
Failed Delivery
If delivery cannot be completed after multiple attempts, the package may be returned to ShineWine. In such cases, re-shipping may incur additional delivery charges.
Address Accuracy
Customers are responsible for providing accurate and complete shipping details. ShineWine is not liable for delays or lost shipments resulting from incorrect or incomplete address information.
International Shipments & Customs
Global Delivery Partners
We work with reliable international carriers to ensure secure, timely delivery of your piece, regardless of destination.
Processing & Transit Times
International delivery timelines may vary depending on the destination country, customs clearance procedures, and local courier services. Estimated delivery times will be provided at checkout or via email after dispatch.
Customs Duties & Taxes
All international orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are determined by local customs authorities and are the customer's responsibility. ShineWine has no control over these costs and cannot predict their amount.
Customs Clearance
Customs inspections or delays may occur in certain countries. We kindly request your understanding, as such delays are beyond our control.
Documentation
All required shipping and customs documentation, including certification paperwork for lab-grown diamonds, will be accurately prepared and attached to ensure a smooth clearance process.
Refused or Returned Shipments
If an international shipment is refused or returned due to unpaid customs duties, incorrect address, or refusal to accept delivery, any associated return shipping and handling fees will be deducted from your refund.
Restrictions
Some countries may have import restrictions on specific materials or gemstones. Customers are responsible for ensuring that ordered items comply with their country's import regulations before placing an order.
Address Accuracy
Correct Information
Please double-check your shipping address, including apartment numbers, postal codes, and contact details, before confirming your order.
Order Processing
Once an order is placed, changes to the shipping address may not be possible if the order has already entered processing or been dispatched.
Undeliverable Packages
ShineWine is not responsible for delays, lost shipments, or additional charges resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.
Return to Sender
If a package is returned to us due to an incorrect or incomplete address, reshipment will only occur once the customer provides the correct address and pays any applicable reshipping fees.
Third-Party Shipping
Orders shipped to third-party addresses (e.g., offices, hotels, or gift recipients) are considered delivered once the carrier confirms successful delivery to the specified address.
For assistance with address corrections or shipping updates, please contact our support team as soon as possible after placing your order.
Order Changes & Cancellations
Change Requests
If you wish to modify your order details — shipping address, contact information, or product specifications — please contact us within 12 hours of placing your order. Requests made after this time may not be processed if the order has already entered production or been shipped.
Cancellation Policy
Orders may be canceled until they have been shipped. Once dispatched, cancellations are no longer possible. Custom, engraved, or made-to-order pieces cannot be canceled or refunded once production has begun, as these items are specially crafted to your individual specifications.
Order Modification Limitations
For security and quality assurance reasons, changes to billing details, product type, or customization requests after confirmation may not be accepted.
Refunds for Canceled Orders
Approved cancellations will be refunded to the original payment method within 7–10 business days, depending on your bank or payment provider's processing time.
ShineWine's Right to Cancel
ShineWine reserves the right to cancel any order at its discretion in cases of suspected fraud, payment issues, unavailability of stock, or errors in product or pricing information. Customers will be promptly notified, and any payment received will be fully refunded.
For returns or post-delivery concerns, please refer to our Returns & Exchanges Policy for detailed guidance.
Shipping Restrictions
P.O. Boxes & Restricted Addresses
We are unable to ship to P.O. Boxes, APO/FPO addresses, or government-restricted zones due to carrier limitations. Please provide a complete residential or business address for smooth delivery.
Regulated Materials
Some jewelry items containing precious materials or gemstones may be subject to country-specific import or export restrictions. Orders to such regions may be declined or delayed depending on local regulations.
International Limitations
Not all countries are currently eligible for international shipping. If your destination is outside our serviceable regions, our support team will contact you promptly to discuss alternatives or issue a refund.
Customs & Legal Compliance
Customers are responsible for ensuring that the import of jewelry items complies with local laws and customs regulations in their respective countries.
Force Majeure Events
ShineWine is not liable for delays or delivery failures caused by circumstances beyond our control, including natural disasters, transportation strikes, or regulatory issues.
Delays and Force Majeure
Unexpected Delays
Delivery timelines are estimates and may be affected by high-demand periods, carrier disruptions, customs inspections, or unforeseen logistical challenges. In such cases, we'll make every reasonable effort to notify you and minimize the delay.
Force Majeure Events
ShineWine shall not be held responsible or liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, storms, etc.)
- War, terrorism, or political unrest
- Strikes, labor disputes, or transportation shutdowns
- Government restrictions or trade bans
- Power outages, communication failures, or global pandemics
Our Commitment
In the event of such disruptions, we will take all feasible measures to resume operations and fulfill your order as soon as conditions allow.
Closure
At ShineWine, trust is part of the craft. Our shipping process is built with the same care as our stones — every piece arrives safely, beautifully packaged, and on time.
For any shipping-related concerns, clarifications, or assistance, please reach out through our Contact Us page. Our team will be happy to assist you.
Thank you for choosing ShineWine — Shine, Unearthed.
