At ShineWine, your satisfaction matters. Every piece is crafted with care, inspected, and securely packaged before dispatch. If you're not fully satisfied, we offer a clear, fair return and exchange program designed to protect product integrity, hygiene, and resale value — while giving you a straightforward path to resolution.

Important: This policy explains eligibility, the return process, timelines, responsibilities, what is not returnable, and how we handle defective or incorrect items. Read carefully before initiating a return.

Eligibility for Returns (What Qualifies)

To ensure hygiene, authenticity, and consistent quality for all customers, returns and exchanges are accepted only when all of the following conditions are met:

Condition of the item

The product must be unused, unworn, and unaltered. No visible signs of wear are permitted: no scratches, dents, bends, polishing marks, discoloration, residue, or loose stones.

Example: A ring with a polishing mark or a faint scratch after try-on is considered worn and will be declined.

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Original packaging & documentation

You must return all original packaging and documentation: jewelry box, outer packaging, pouch, tags, warranty card, and any certificates (diamond/gemstone/authenticity).

Missing documents or packaging may reduce the refund amount or cause the return to be declined.

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Return window

Return requests must be submitted within 14 days of delivery. The returned item should be shipped back (following RA instructions) promptly; please ship within 7 days of receiving your Return Authorization (RA) unless otherwise agreed.

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Eligible products

Most in-stock catalog items are eligible if they meet all conditions above.

Not eligible: custom, engraved, personalized, made-to-order pieces, and items marked Final Sale — except where a manufacturing defect or error by ShineWine is confirmed.

Earrings and other pierced jewelry: for hygiene reasons, earrings are non-returnable once opened.

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Reporting time for defects/incorrect items

Defective or incorrect items must be reported within 48 hours of delivery (see Defective or Incorrect Items section). Discrepancies (wrong item, size, color) should be reported within 24–48 hours of receipt.

Return Authorization (RA) — How to Start a Return

All returns must be pre-authorized. Unauthorized returns will not be accepted.

Initiate

Email our support team or use the Contact Us page. Provide:

• Order number
• Item(s) to be returned
• Reason for return (concise)
• Photos — photos expedite review for damaged/incorrect claims

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Review

Our team confirms eligibility and issues a Return Authorization (RA) number and step-by-step shipping instructions if approved.

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Ship

Pack the item securely with all documents and ship to the address provided in the RA. Ship within 7 days of receiving the RA unless you receive an alternate instruction. Keep tracking information and receipt.

Preparing & Shipping the Return

To ensure a safe and successful return process, please follow the guidelines below when preparing your jewelry for shipment back to ShineWine.

Use original packaging for maximum protection

All return items must be securely packed in:

• The original jewelry box
• The outer protective packaging supplied at delivery
• All accompanying pouches, certificates, and documents

Proper packaging ensures the product remains protected during transit and prevents damage that may affect eligibility for a refund or exchange.

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Secure & protective packing

Please ensure the jewelry is wrapped and cushioned properly to avoid scratches, dents, or movement inside the box. Any damage occurring during return transit will not be the responsibility of ShineWine.

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Ship using a trackable & insured courier

We strongly recommend shipping through a reputable, trackable, and fully insured courier service. Insurance should cover the full value of the item to protect you against loss or damage.

ShineWine cannot be held liable for return packages that are lost, delayed, damaged, or delivered to the wrong address by the carrier. Tracking your shipment ensures smooth processing once the package reaches us.

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No COD or unpaid postage

Return packages sent using Cash on Delivery (COD) or with outstanding postage due will be refused and automatically returned to the sender.

All return shipping costs must be prepaid by the customer unless the return is for a confirmed manufacturing defect or incorrect item.

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International return requirements

For customers returning items from outside India:

• Follow the required customs declaration guidelines
• Include any mandatory export documentation
• Pay all related duties, taxes, brokerage fees, or clearance charges
• Clearly mark the shipment as "Returning to Seller – No Commercial Value" to avoid customs delays

International documentation rules vary by country; failure to follow customs instructions may result in delays or rejected parcels.

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Need help? We are here for you

If you're unsure how to pack, insure, or ship your return, our team is happy to guide you through the process whenever possible. Simply contact us, and our team will do their best to help ensure a smooth and safe return process.

Condition Review & Processing Time

Once your return arrives, our team confirms the item matches the original order and that packaging & documentation are present. This internal review typically takes 2–5 business days depending on item complexity.

If the item passes review, we process your refund or exchange as requested. If the item fails review, we will contact you with a clear explanation; the item will be returned to you at your expense and no refund/exchange will be issued.

Defective or Incorrect Items (What We Will Do)

We stand behind the craftsmanship of our jewelry. If your item is defective, damaged in transit, or incorrect:

How to report

Contact our support team within 48 hours of delivery. Include:

• Order number
• Photos (and/or short video) that clearly show the issue
• Description of the problem

Note: Photos help expedite resolution; we will not require video proof to accept a valid defective claim, but images help speed up assessment.

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Eligible situations

Damage from shipping, manufacturing defects (loose stones, broken clasp), wrong item/size/metal received, or product not matching order description.

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Resolution options

• Replacement of the same item (subject to availability)
• Free repair where feasible (time and scope indicated)
• Full refund to the original payment method
• Exchange for another item of equal value

All repairs, replacements, and return shipping for confirmed defective or incorrect items are arranged and paid by ShineWine.

Refunds

Method

Refunds are issued to the original payment method only (cards, UPI, net-banking, wallets as applicable). We do not refund to third-party accounts.

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Timing

Once approved, refunds are processed within 7–10 business days. Your bank or payment provider may take additional time to post the credit.

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Refund scope

Refunds cover the product price only; original shipping fees are refundable only when the return is due to our error (defect/incorrect item). Return shipping costs are not refunded unless ShineWine confirms responsibility.

Refunds may be reduced for:

• Missing certificates or packaging (replacement certificate fees)
• Evidence of wear, damage, or alteration
• Customs or duties paid that are non-refundable by authorities (for some international returns)

We will always notify you of any deductions and provide a clear breakdown.

Exchanges & Repairs

Exchanges

If you request an exchange (e.g., change of size or metal), we will ship the replacement once your returned item is received and approved. If the new item is more expensive, the balance must be paid prior to dispatch; if it is less, we will refund the difference.

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Repairs

Estimated repair timelines vary by work required — typically 2–4 weeks. You will receive status updates. Repairs for manufacturing defects are free; repairs for wear/damage caused by the customer are chargeable.

International Returns & Customs

Costs

All international return shipping, customs duties, VAT, brokerage, and taxes are the customer's responsibility unless ShineWine is at fault.

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Documentation

Proper customs documentation must be included and clearly indicate the item as a "Return" to help avoid additional duties.

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Delays

ShineWine is not responsible for delays at customs or for customs fees levied by local authorities.

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Refunds

Will be processed only after the returned item is received and approved by our team.

Non-Returnable Items

The following items are not eligible for return or refund unless they are proven defective or incorrect on delivery:

• Customized or made-to-order pieces (engraved names, initials, bespoke designs)
• Items altered after delivery (resized, engraved, repaired by third parties)
• Worn / used / damaged items showing signs of use
• Items missing original packaging or certificates
• Earrings and hygiene-sensitive items once removed from sealed packaging
• Products marked Final Sale, Clearance, or Non-Returnable at purchase

Shipping Costs for Returns

Customer pays return shipping unless ShineWine confirms fault (defect or incorrect item).

Use a reliable, insured, trackable courier and insure the shipment for the full value of the jewelry. Keep proof of postage and tracking until the refund is completed. ShineWine is not liable for items lost in transit to our returns address.

Closure

At ShineWine, every return, exchange, or repair is handled with the same care we bring to crafting your piece. Our goal is to make the process fair, transparent, and simple from start to finish.

For any return-related concerns, clarifications, or assistance, please reach out through our Contact Us page. Our team will be happy to assist you.

Thank you for choosing ShineWine - Shine without Compromise.